Customer Service
ORDERING AS A WHOLESALER:
Shopping for products on our website is available 24/7 and is as easy as you can’t imagine!
Search: Type a description of what you’re looking for in the Search box (e.g., Larimar Earrings, Larimar Slabs).
Navigate: Browse our product categories and subcategories.
Quick Order: If you know the item number you need, simply type in the number and quantity in the Larimar Factory Quick Order box on the home page.
NOTE: Item photos on product detail pages are not shown actual size.
Pricing & Availability
To view product pricing and availability, you must be logged into your online wholesale account. If this is your first time shopping with us, you will be asked to register for a Larimar Factory account before proceeding with your order. Log in or Register .
Changing An Order
Make sure to review your order before submitting! Once you get your order confirmation, it’s immediately sent to our production area to get it to you as quickly as possible and within our guaranteed shipping time frames; we are rarely able to edit your order in any way.
Payment Methods
We offer you several payment methods, please contact us for more information.
Email: sales@larimarfactory.com
SHIPPING ON DOMINICAN NATIONAL HOLIDAYS
Whenever a Dominican National holiday falls on a regular business day, packages shipping via any carrier are not picked up or delivered on that day.
The following days are Dominican National holidays:
| Day | Description |
| Jan 1 | New Year’s Eve |
| Jan 6 | Epiphany |
| Jan 21 | Our Lady of Altagracia |
| Jan 26 | Duarte´s Day |
| Feb 27 | Independence Day |
| Mar 20 | March equinox |
| Apr 17 | Maundy Thursday |
| Apr 18 | Good Friday |
| May 5 | Labor Day |
| Jun 19 | Corpus Christi |
| Aug 16 | Restoration Day |
| Sep 24 | Our Lady of Las Mercedes |
| Nov 10 | Constitution Day |
| Dec 24 | Christmas Eve |
| Dec 25 | Christmas Day |
| Dec 31 | New Year’s Eve |
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INTERNATIONAL SHIPPING INFORMATION
You can choose a specific carrier FEDEX, UPS, you will be contacted by a customer service representative with your international shipping rate prior to us shipping your order.
NOTE: Delivery time shown is from our facility to your local customs office; time is approximate and may vary depending on customs clearance.
International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for more information.
International Returns
International customers please contact the International Sales Team for return instructions. sales@larimarfactory.com attn. International Sales
